Refund Policy

Effective Date: May 30, 2026 | Last Updated: May 30, 2026

1. Introduction

At Wing Snob, customer satisfaction is our highest priority. We are committed to delivering fresh, high-quality food products and a seamless ordering experience. However, we understand that issues may occasionally arise with your order, and we want to ensure you have a clear understanding of your rights and our obligations regarding refunds, exchanges, and cancellations.

This Refund Policy governs all purchases made through our website wingsnob-meal.top and is governed by applicable United States federal and state consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45). Customers located in California may also have additional rights under the California Consumer Protection laws and applicable state regulations.

If you have any questions about this policy, please do not hesitate to contact us at [email protected].

2. Eligibility Conditions for Refunds

Wing Snob will consider refund requests under the following conditions. A refund may be issued when:

• The order was incorrect — meaning the items delivered or prepared did not match what was placed in your order.
• The food item(s) received were of substandard quality, including being undercooked, spoiled, or significantly different from what was described on our menu.
• The order was not delivered within a reasonable timeframe and no prior communication was provided regarding a delay.
• You received an order that was damaged during preparation or delivery in a way that renders it inedible or unsafe for consumption.
• A duplicate charge or billing error occurred on your payment method.
• A technical error on our website resulted in an unintended or unauthorized transaction.

To be eligible for a refund, you must submit your request within the applicable timeframe as outlined in Section 3 of this policy. Refund requests submitted outside of the stated timeframes may not be honored at our discretion.

Please note that Wing Snob reserves the right to request supporting evidence — such as photographs of the received items, order confirmation numbers, or a description of the issue — before processing any refund.

3. Timeframes for Refund Requests

To ensure prompt resolution of any issues, we ask that all refund requests be submitted within the following timeframes:

We strongly recommend that you inspect your order immediately upon receipt and contact us as soon as possible if you identify any issues. Delays in submitting refund requests may limit our ability to investigate and resolve the matter.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. The following are considered non-refundable under this policy:

• Customized or special-request orders: Items that were specifically prepared according to your custom instructions (e.g., specific sauces, preparations, dietary modifications) and were fulfilled as requested.
• Orders where the customer provided an incorrect delivery address: Wing Snob is not responsible for non-delivery resulting from an address error made by the customer.
• Partially consumed food items: Refunds will not be issued for items that have been substantially consumed unless there is documented evidence of a quality issue.
• Change of mind: We are unable to issue refunds because a customer simply changed their mind after an order has been prepared or dispatched.
• Promotional or discounted items: Items purchased at a promotional discount or as part of a limited-time offer are generally non-refundable unless they fail to meet quality standards.
• Delivery fees: Delivery charges are non-refundable once the delivery has been dispatched, unless the non-delivery was due to an error on our part.
• Digital gift cards or vouchers: Once issued and delivered electronically, gift cards and vouchers are non-refundable.

5. How to Request a Refund (Step-by-Step Process)

To request a refund, please follow these steps carefully to ensure your request is processed as efficiently as possible:

1. Step 1 — Gather Your Information: Before contacting us, collect your order confirmation number, the date of your order, a description of the issue, and any supporting evidence such as photographs of the food or screenshot of billing errors.
2. Step 2 — Contact Wing Snob Customer Support: Send an email to [email protected] with the subject line: "Refund Request – [Your Order Number]". Include all relevant details about your order and the reason for your refund request.
3. Step 3 — Submit Supporting Documentation: Attach any photographs, screenshots, or other documentation that supports your claim. This will help us investigate the issue more quickly and accurately.
4. Step 4 — Await Confirmation: Our customer service team will acknowledge receipt of your request within 1–2 business days. We may follow up with additional questions or requests for information.
5. Step 5 — Review and Decision: Once we have all necessary information, our team will review your request and notify you of our decision within 3–5 business days.
6. Step 6 — Refund Issuance: If your refund is approved, it will be processed according to the payment method timelines outlined in Section 6 of this policy.

6. Refund Processing Times by Payment Method

Once a refund has been approved by Wing Snob, the time required for the funds to appear in your account depends on the payment method used at the time of purchase:

Please note that Wing Snob initiates the refund on our end within the stated timeframes; however, actual crediting of funds to your account is subject to your financial institution's or payment provider's internal processing policies. Wing Snob is not responsible for additional delays caused by third-party payment processors or banks.

7. Partial Refunds

In some cases, a partial refund may be issued rather than a full refund. Partial refunds may be granted under the following circumstances:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder was prepared and delivered as expected.
• The food item in question was partially consumed before the quality issue was identified, making a full refund disproportionate.
• A promotional discount or coupon was applied to the original order, in which case the refund amount will reflect the actual amount paid for the item in question.
• Delivery charges were incurred and the delivery was completed, but a food item within the order requires a refund.
• The issue reported does not meet the full criteria for a complete refund but represents a legitimate inconvenience to the customer.

The exact amount of any partial refund will be determined by our customer service team on a case-by-case basis, taking into account the specific circumstances of the order and the nature of the complaint.

8. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional product exchanges. However, in situations where an order was prepared incorrectly or contained wrong items, we may, at our discretion, offer to:

• Re-prepare and re-deliver the correct order at no additional cost, subject to availability and delivery feasibility.
• Provide store credit equivalent to the value of the incorrect items, which can be applied to a future order.
• Issue a full or partial refund as described in this policy.

Replacement orders are subject to the same preparation and delivery timeframes as standard orders. Wing Snob cannot guarantee that replacement orders will be fulfilled immediately, particularly during peak hours or high-demand periods.

To request an order replacement, please contact us at [email protected] within 24 hours of receiving your original order.

9. Cancellation Policy

We understand that plans can change. Please review our cancellation policy below to understand your options:

9.1 Cancellations Before Order Preparation Begins

If you wish to cancel an order, you must do so within 5 minutes of placing the order. Once this window has passed, our kitchen team may have already begun preparing your food, at which point a cancellation may no longer be possible or a full refund may not be guaranteed.

To cancel an order, please contact us immediately by email at [email protected]. Please include your order number and the reason for cancellation in your message.

9.2 Cancellations After Order Preparation Has Begun

Once food preparation has commenced, cancellations will be evaluated on a case-by-case basis. In most cases, a full refund will not be available once preparation has started. However, Wing Snob may offer a partial refund or store credit at our discretion depending on the stage of preparation at the time of the cancellation request.

9.3 Cancellations After Dispatch for Delivery

Orders that have already been dispatched for delivery cannot be cancelled. If you are not home to receive the order or have provided an incorrect address, the order will be considered delivered and no refund will be issued for that reason.

9.4 Wing Snob-Initiated Cancellations

In rare circumstances, Wing Snob may need to cancel your order due to ingredient unavailability, operational issues, delivery constraints, or other unforeseen circumstances. In such cases, you will be notified as soon as possible, and a full refund will be issued to your original payment method within the timeframes outlined in Section 6.

10. Dispute Resolution Process

If you are not satisfied with our response to your refund request, Wing Snob is committed to working with you to find a fair resolution. Please follow the dispute resolution process outlined below:

10.1 Internal Escalation

If your initial refund request was denied or you believe the resolution offered was inadequate, you may request an escalation by emailing [email protected] with the subject line: "Escalation Request – [Your Order Number]". A senior member of our customer support team will review your case and respond within 5 business days.

10.2 Chargeback Rights

As a consumer in the United States, you may have the right to dispute a charge with your credit card issuer or bank under applicable federal and state laws, including protections offered under the Fair Credit Billing Act (FCBA) for credit card disputes. We encourage you to attempt resolution directly with Wing Snob before initiating a chargeback, as we are committed to resolving issues in good faith.

10.3 FTC and Consumer Protection Resources

If you believe your consumer rights have been violated, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or contact your state's consumer protection office. California residents may also contact the California Department of Consumer Affairs for assistance.

10.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law provisions.

11. Policy Changes and Updates

Wing Snob reserves the right to modify, update, or revise this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically to stay informed of any updates. Continued use of our website and services after any modifications to this policy constitutes your acceptance of the revised terms.

12. Contact Information

For all refund requests, cancellations, and related inquiries, please contact our customer support team using the information below. We are here to help and aim to respond to all inquiries promptly.

We value your business and your trust in Wing Snob. Our goal is to ensure every order meets your expectations, and we are dedicated to making things right when they fall short. Thank you for choosing Wing Snob.